tag >> digital-government-services
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Empowering Citizens: The Next Frontier in Government Service Delivery
October 17th, 2023
Personalized government-citizen experiences and service are not just a matter of policy compliance, but a testament to the ideals of a government that serves all its citizens equitably.
- Tagged Customer Experience and Engagement, Digital Government Services, Integrated Digital Experience Act
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Diversity, Equity and Inclusion as a Pillar of CX Service Delivery
July 24th, 2023
Diversity within CX talent can positively set one organization and the way its employees interact with customers apart from another.
- Tagged 2023 Government Customer Experience and Engagement Summit, Customer Experience and Engagement, CX, Digital Government Services, HR and Training Technology
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How Digital Learning Tools Are Helping Organizations Create Engaging Content in an Ongoing Virtual World
September 29th, 2022
Digital learning tools are key to moving forward in remote and eLearning environments, fostering productivity and content engagement across organizations.
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Fostering Trust in Government Agencies Through Customer Experience
September 2nd, 2022
By deploying proactive and diverse customer service, properly implementing technology and creating effective solutions, public sector agencies can provide effective and efficient desirable CX.
- Tagged Customer Experience and Engagement, CX, Digital Government Services, Government Customer Experience and Engagement Summit, Technology Modernization Fund
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Delivering Customer Service in the Federal Sphere
August 26th, 2022
As the world evolves, the best approach to delivering CX will include tangible solutions, modernization and emphatic customer service.
- Tagged Customer Experience and Engagement, CX, Digital Government Services, Government Customer Experience and Engagement Summit, Technology Modernization Fund
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Future-Proofing Digital Service Delivery
March 17th, 2022
Check out insights from digital service delivery thought leaders and additional industry research from FCW on the 探花视频 Community Blog.
- Tagged COVID-19, Customer Experience and Engagement, Digital Government Services, FCW, Innovation in Government, Salesforce
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Government Experience: Driving Digitization of Services
October 6th, 2021
Hear from industry-leading panelists who outline ways the government can seamlessly transition to digitization, utilize hybrid as a strategy, embrace feedback, and leverage omni-channel engagement.
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Government Experience: Modernizing Websites
September 10th, 2021
Learn about how website modernization can be key to successful digital infrastructure from leaders at 探花视频's 11th Annual Government Customer Experience & Engagement Seminar.
- Tagged Customer Experience and Engagement, Digital Government Services, Federal Government, State and Local Government
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Digitally Transforming the Customer Experience
June 9th, 2021
Read the latest insights from government customer experience thought leaders and additional industry research from FCW in 探花视频's Community Blog.
- Tagged Adobe, Akamai, COVID-19, Customer Experience and Engagement, Digital Government Services, Digital Transformation, FCW, Granicus, Innovation in Government, Liferay, Open Source, Salesforce, Talkdesk
