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Blogs

President Biden’s new Executive Order (E.O.) on “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” may be the most comprehensive guidance on service delivery to date. Developed with deep expertise across government and industry, the Executive Order prescribes improvements to customer experience (CX) of critical life events requiring interaction with one or more agencies.

Faced with the elimination of a position from its records office, the city of Durango’s newly promoted clerk turned to GovQA from Granicus to create an efficient request system that increased efficiency (and then some) to make up for the now-smaller team.

With only one clerk managing agenda and meeting materials, the town of Parachute, Colorado, wanted to find ways to create efficiency, save time and money, and reduce stress around meeting preparation. Granicus’ govMeetings solution provided the digital transition to both modernize outdated processes and increase transparency with the distribution of timely and accurate materials.

Granicus recently launched the Digital Readiness Assessment, a three-minute assessment that can help you understand the status of your digital government transformation. The assessment will give you insights into your digital strengths and help you discover growth opportunities.

In today’s Digital Age, the success of public sector initiatives hinges on the ability to adapt to new technologies and engage communities effectively. But progress isn’t instant or without effort.​​​​​​​

In a time when a growing majority of the public has embraced digital tools, the idea of “digital transformation” is making a deeper impact across all levels of government. New technologies are changing expectations of citizen-government interactions, giving the public tools that empower them with increased self-service options from any digital device at any time. The resulting experiences are delighting users, changing their viewpoint on government services, and helping restore their trust in systems and processes.​​​​​​​