FNN Insider Guide:
Salesforce AppExchange
- Conga apps for contract and workflow management
- FormAssembly for secure online forms
- Nintex DocGen for document creation, automation and management
- Odaseva for enterprise data protection
- WalkMe for no-code digital adoption
In our first Insider鈥檚 Guide, we鈥檙e pulling back the
curtain on the world鈥檚 largest cloud app marketplace,
the Salesforce AppExchange, to offer a look at what
it is, how it works and how it can provide value to agencies in extending
their investment in the Salesforce platform.
With the government鈥檚 increased focus on improving service delivery 鈥�
particularly public-facing services per the Biden administration executive
order on customer service 鈥� taking advantage of possible software as a
service integrations with the Salesforce customer relationship management
platform makes logical sense.
As Salesforce鈥檚 Tom Guido, who spent much of the first half of his career in
government, put it: 鈥淚f you鈥檙e taking three years, two years or even one year
to get a service in customers鈥� hands, you鈥檙e missing the mark in a lot of
cases. It鈥檚 about speed now. And because the relationship really starts once
the customers have the product in their hands, you can create and close
a feedback loop to collect data and understand how what you鈥檙e doing is
changing their experience.鈥�
We hope this guide helps give you insights and information to guide you
in your journey to modernize and transform government services.
Vanessa Roberts
Editor, Custom Content
Federal News Network
Download the full report to learn how AppExchange apps help organizations increase productivity, eliminate risk and save time.
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