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The pandemic marked a turning point in the government’s digital transformation efforts. The health emergency upended traditional operations and underscored the need for agencies to provide public services online while supporting employees’ ability to work efficiently from remote locations.

Although the government has made significant progress, the quest continues to develop a frictionless digital experience for the public and a productive, satisfying experience for employees. Agencies are at varying stages of that journey.

The benefits of making digital-first an ingrained attitude are driving efforts to overcome some of government’s most persistent challenges, which include a risk-averse culture, budget constraints, legacy technologies that are difficult to modernize and the need to make the most of data without compromising individuals’ privacy.

Digital transformation involves building more robust, agile, flexible IT environments that are adaptable to changing demands — with the help of the latest advances in cybersecurity, cloud computing, as-a-service technologies and process automation, among other evolving technologies that seek to improve efficiency and innovation. 

  Read the latest insights from digital transformation industry thought leaders, including:

• Mia Jordan, Digital Transformation Executive at Salesforce, details how the Salesforce AppExchange offers a robust ecosystem of applications and consultants for speeding modernization
• Eoghan Casey, VP of Cybersecurity Strategy and Product Development at Own Company, notes how seeding quality data into realistic development environments is the key to secure, successful digital services
• Joshua Millsapps, Founder and CEO of MB&A, discusses how with low-code/no-code development, employees can have a direct impact on the digital tools they use everyday
• Brian Stimpfl, CEO of S-Docs, explains how document automation and e-signatures streamline government operations and improve customer satisfaction
• Steve Witt, Director of Public Sector at Nintex, highlights how secure, efficient solutions make it easy for employees to create digital documents that are intuitive for citizens to use

Read more insights from ̽»¨ÊÓƵ and our Salesforce ISV partners when you download the full report: