探花视频

  • Embracing the Experience Economy

    According to Stephanie Thum, Chief Adviser for Federal Customer Experience at Qualtrics, the government’s focus on customer experience is rooted in an ever-evolving need to adapt to new expectations.


    • Customer Experience & Engagement, Qualtrics
  • Employees: The Linchpin of Agency Success

    Carmen Krueger, Senior Vice President for North American Enterprise Sales at Qualtrics, explains how improving customer satisfaction and mission outcomes starts by focusing on the employee experience.


    • Customer Experience & Engagement, Qualtrics
  • Using Data to Solve Societal Challenges

    Kevin Richards, Vice President and Head of U.S. Government Relations at SAP, says that tackling complex issues requires the ability to quickly measure the effectiveness of solutions.


    • Customer Experience & Engagement, SAP