U.S. Citizenship and Immigration Services (USCIS) is a data agency. This webinar covered how the Office of the Chief Data Officer (OCDO) increased the business intelligence across the organization by making information more accessible and actionable.USCIS shared their data analytics journey, updates to their ...

Register now for the 2nd FHLBanks and Salesforce User Group where all the FHLBanks can connect, share strategies, and best practices as it relates to technology, digital transformation, and modernization.We are excited to collaborate and learn more about what each bank is doing to ...

This webinar discussed how Coastal Cloud and Salesforce are guiding digital transformations for agencies facing challenges due to the rise of emergencies and disasters in recent years.Specifically we covered:Embracing new technology to overcome legacy system ...

Public sector organizations must take a digital-first approach to digital engagement. While great digital experiences enhance relationships, poor digital experiences or lack of transparency can damage them.Attendees joined Salesforce and Accenture Federal Services on June 29th to hear from not ...

As more employees reach the retirement milestone and attracting new employees continues to be a challenge, shifting to an employee-centric experience is imperative for state and local agencies.Salesforce and CGI shared how your agency can achieve an employee-centric experience to help meet ...

Thank you for your interest in our Government Customer Experience & Engagement Summit!

Since service is the front line of every customer engagement, modernizing the Call Center is more strategic than ever. Agents and Call Center leaders are expecting more out of standard channels such as Voice and Email and looking to expand into digital channels such as Messaging, Chat, and Bots. What should agencies ...