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Platform Aids IRS Modernization - Agency Spotlight: IRS
Case Study

Platform Aids IRS Modernization - Agency Spotlight: IRS

Arunkumar Iyer, Principal Executive Architect/Field CTO at ServiceNow, and Gerard Biggs, Client Director for the IRS account, discuss how the ServiceNow platform offered the IRS more flexibility for new apps by allowing employees to manage workflows, improve documentation of incident assessments, and ultimately streamline interactions with taxpayers.


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