Expectations of federal agencies are sky high. The dreaded “swivel chair” approach is no longer acceptable. Agencies have made progress modernizing individual systems, but to modernize effectively, they must embrace a streamlined and standardized digital ...

While ServiceNow is often associated with IT service management, its true potential lies in transforming how government operates across every department. From HR and legal to procurement and citizen-facing services, agencies ...

Employee Relations work depends on thoughtful collaboration, accurate documentation, and clear visibility into each case. When HR teams manage these activities through disconnected tools, important context can be lost and ...

ServiceNow Trainings bring together core skills, while maintaining your agency’s safety, compliance and security requirements in this ever-evolving world of technology. This office hours session covered 6 main topics for navigating the ServiceNow University Platform to empower attendees' ...

Building mission apps didn’t mean writing the same code over and over or spending hours fixing small errors. ServiceNow Build Agent changed that. ServiceNow Build Agent let developers simply describe what they needed in plain language — and ...

ServiceNow and your local peers came together for a ServiceNow Special Interest Group covering Washington, DC, Maryland, and Virginia! Agencies and localities presented relevant implemented use cases leveraging the ServiceNow Platform, along with other discussions and an informational session in the ...

The mandate for state and local governments is clear: deliver seamless, personalized services faster, all while confronting tighter budgets and rising expectations from digitally savvy citizens. Traditional tools fall short in ...

Today, the Planning, Programming, Budgeting, and Execution (PPB&E) process faces challenges of complexity, fragmented data, and the need for cross-agency alignment. In this session, ServiceNow experts demonstrated how ...

The Cyber Operational Readiness Assessment (CORA) is crucial for evaluating and enhancing cybersecurity and mission resilience within Defense and Intelligence agencies. Integrating vast volumes of security, risk, and mission data into actionable insights demands continuous, real-time ...

Delegated application development on the ServiceNow AI platform can break through some of the most pressing challenges within public sector organizations: complex IT processes, limited resources, and slow development cycles ...