The Federal government is modernizing contact centers to enhance digital services and improve customer experience. This summit will explore best-in-class solutions, the role of AI in optimizing operations, and strategies for delivering seamless omnichannel experiences.
As a sponsor, Zoom will showcase its AI-powered contact center solution, demonstrating how automation and analytics can transform customer interactions. Attendees will gain insights from industry and government leaders, engage in hands-on demos, and network with experts in the field.
Key Topics:
- The evolving role of contact centers in government services
- Leveraging AI and data for improved efficiency
- Best practices from public and private sectors
- Live demonstrations of cutting-edge solutions
Hosted in partnership with ACT-IAC, ̽»¨ÊÓÆµ, and Dorris Consulting International.