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Resources

Executive Briefing Series: Overcoming the Challenges of Delivering Digital Services to Citizens Efficiently
Resources

Executive Briefing Series: Overcoming the Challenges of Delivering Digital Services to Citizens Efficiently

President Joe Biden鈥檚 customer experience executive order, issued in December, aims to make government work more effectively, not be as confusing and more straightforward. The executive order directs agencies to modernize programs, reduce administrative burdens, and pilot new online tools and technologies that can provide simple, seamless customer service.


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