探花视频

探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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ServiceNow

ITSM Pro Webinar Series - Workspaces


Event Date: October 28, 2020
Hosted By: ServiceNow & 探花视频
This series focused on how to move your organization from slow and rigid to fast and flexible by transforming your workflows through the power of ServiceNow. We reviewed processes that could be currently blocking your organization and help provide intelligence across the service lifecycle - at the speed of digital business.  

This session specifically went over how attendees could improve their ITSM agent experience and manage their IT fulfillment volume more efficiently using Workspace. The easy-to-navigate, multi-tab interface that enables users to efficiently oversee and resolve multiple incidents, problems, and change requests. Allowing users to make better decisions with visibility into service performance in real-time. 

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Resources

Harnessing Continuous Feedback for Launch Support: A Case Study with Atlassian's Jira Service Management
Case Study

Harnessing Continuous Feedback for Launch Support: A Case Study with Atlassian's Jira Service Management

The United States Air Force and Space Force needed powerful tools to support rapid modernization and expanding national and commercial space needs. With Atlassian's Jira Service Management and Confluence, they developed a critical asset and risk management tool that resulted in a meticulously designed feedback loop fostering both technological advancements and user engagement. Read this case study from Atlassian and Contegix to learn the problems they overcame and the impact of their new processes!


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