探花视频

探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

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AWS

Connecting the Garden State: Unleashing the Power of AWS for New Jersey Contact Center


Event Date: December 12, 2023
Hosted By: rockITdata, AWS and 探花视频
rockITdata, AWS, and 探花视频 discussed Amazon Connect, an easy-to-use cloud contact center solution that helps agencies of any size deliver superior customer service at a lower cost. Our experts guided attendees through:
  • Elevating Constituent Engagement: Learn how Amazon Connect is reshaping the customer experience and enabling agencies to deliver high quality service.
  • Empowering Call Center Agents: Tools to determine customer issues, provide contextual information, and recommend personalized and accurate next best actions for faster resolution.
  • Efficiency through Automation: Explore how automation and AI-powered features in Amazon Connect can streamline operations, reducing costs and improving efficiency.
  • Seamless Integration: Discover the ease with which Amazon Connect integrates with various data sources, ensuring a holistic view of customer interactions.
  • Elevating Your Contact Center Experience: Dive into our "Try + Buy" offering which seamlessly synergizes AWS Connect with a rapid deployment layer and modern customer relationship management (CRM) integrations, enabling you to quickly achieve a fully operational, cost-effective contact center, all without any commitment.

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