禄 Innovation in Government
Expert Edition: How to Scale DevSecOps
In this ebook, experts from industry and public sector offer a glimpse at the latest technology developments, share best practice tips and reveal the early value that AI is delivering to agencies across government.
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Interview: Why SASE is More than a Buzzword for Zero Trust
Wayne LeRiche, the federal civilian field chief technology officer and solutions architect for Palo Alto Networks Federal, discusses how secure access service edge sets a framework for agencies to more easily implement a zero trust architecture.
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Report: 5G: Powering Government's Digital Transformation
From data centers through clouds and out to the edge, 5G networks are facilitating innovation at an unprecedented pace. So the question is: How can we align government and industry objectives and leverage all the resources in play to achieve the goal of open, interoperable and secure 5G networks?
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How to Build a More User-Focused Website
With the right platform, agencies can easily comply with mandates for modernizing internal and external websites.
- Customer Experience & Engagement, Open Source, Liferay
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Government Unifies the Citizen Experience, Goes Digital
Customer-centric thinking is not new, but the pandemic has given government agencies a newfound impetus to act.
- Customer Experience & Engagement, Salesforce
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Executive Viewpoint: A Conversation with Jack Galvin
Jack Galvin, Associate Deputy Assistant Secretary for the Office of Information and Technology in IT Operations and Services for the Department of Veterans Affairs, talks about what the pandemic taught the VA about telehealth, telework and the ability to…
- Customer Experience & Engagement, All
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FCW Report: Developing a Customer-First Mindset
Government customers are intensifying their demands for streamlined, meaningful digital services. To meet those expectations, agencies must adopt modern systems and strategies that give them the flexibility to innovate and capitalize on new opportunities.
- Customer Experience & Engagement, Salesforce
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Prioritizing the Customer Experience
As customer expectations evolve, agencies are finding that digital services and IT modernization are the keys to better CX.
- Customer Experience & Engagement, All
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Connected Technology Equals Better Service Delivery
An integrated platform enables innovation at scale and fast time to value when transforming to digital service delivery.
- Customer Experience & Engagement, Salesforce
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Reimagining Public Health Services
As technological limitations disappear, health agencies have the opportunity to explore new possibilities.
- Customer Experience & Engagement, Salesforce
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A Digital-First Approach to CX
Agencies can simplify and enrich their interactions with citizens through digital engagement.
- Customer Experience & Engagement, Salesforce
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New Cloud Security Considerations for Government
Agencies need to move toward a more robust framework for securing users and data in the cloud.
- Customer Experience & Engagement, Salesforce
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Fostering Employee Development in Times of Change
Technology and a culture of learning are keys to an engaged, highly skilled and successful government workforce.
- Customer Experience & Engagement, Salesforce
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Transforming Talent Management at DoD
A unified system can modernize the experience for military and civilian personnel from recruitment to retention to retirement.
- Customer Experience & Engagement, All, Salesforce
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Collaborative AI for Knowledge Discovery
Collaborative AI is revolutionizing the way government users gain insights from unstructured data.
- Customer Experience & Engagement, Salesforce
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Executive Viewpoint: A Conversation with Kristen Baldwin
FAA’s CIO discusses how the agency is using technology to adapt to the changing needs of customers and employees.
- Customer Experience & Engagement, All
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Keeping Employees and Customers Connected
Jacquannette Hollie, Senior Manager of Solution Engineering at Salesforce, explores how providing employees the right tools is crucial for customer experience.
- Customer Experience & Engagement, Salesforce
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Maintaining Productivity in Times of Crisis
Jonathan Alboum, Principal Digital Strategist for Federal at ServiceNow, explains why better asset management and digitized workflows are essential to a seamless customer experience.
- Customer Experience & Engagement, ServiceNow