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SolarWinds
Using Service Desk to Speed Up Ticket Resolution Times
Event Date: September 20, 2022
Hosted By: SolarWinds & 探花视频
Hosted By: SolarWinds & 探花视频
With so many ticketing systems available today, they can start to feel redundant. SolarWinds庐 Service Desk has unique capabilities you can utilize to help provide a higher return on investment by minimizing the iterations between customers and the company鈥檚 support staff. By implementing some simple processes and Service Desk configurations, you can reduce mean time to resolution (MTTR) and ultimately increase ROI.
Viewers joined Scott Pross, vice president of Monalytic, a SolarWinds company, for a discussion on real-world solutions utilizing the Service Desk application.
Download this webcast to learn how to do the following:
- Stop repeating processes over and over and get more information from the end user to resolve issues quickly
- Set up proper workflows to get the right data in front of the right people
- Utilize real-world techniques for working with support teams to push through difficult tickets lingering in queues
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