This series focused on how to move your organization from slow and rigid to fast and flexible by transforming your workflows through the power of ServiceNow. We reviewed processes that could be currently blocking your organization and help provide intelligence across the service lifecycle - at the speed of digital business.  
 
This session specifically went overhow to help your teams work faster by recommending content to agents after making connections between incidents, cases, alerts, and knowledge articles. Predictive Intelligence also accurately categorizes, assigns, and prioritizes incoming requests, freeing your teams to focus on the problem solving that humans do best.