探花视频, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.
Government Events and Resources
Events
HISPs in 2025: The State of Federal CX
Hosted By: 探花视频
Location: Reston, VA
We invite you to watch this Federal News Network event as Reporter Jory Heckman sits down with technology leaders from across government to learn what’s on the horizon for HISP agencies as they continue to evolve customer experience, employee experience and total experience.
This exclusive event wrapped a year-long focus on federal HISP and CX efforts to digitize and drive better service to the public.
The event began with a fireside chat with OMB’s Federal HISP Lead Mo Earley followed by a panel featuring these government experience experts:
- Joe Carter, Director of Customer Experience, HUD
- James McCament, CBP Presidential Transition Lead & Senior Executive Responsible for Experience, Customs and Border Protection, DHS
- Stan Kowalski, Director, Organizational Excellence & Strategic Delivery, ITA
- Charles Thomas, Director of Customer Experience, USPTO
Panelists discussed:
- What’s recently changed in their initiatives?
- What projects are now underway?
- What are each agency's CX goals for FY2025 and beyond?
- What interagency work are agencies doing, beyond their own immediate agency missions, to improve service delivery across the Federal Government?
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Resources
Massage Parlors and Human Trafficking: Identifying Red Flags Through Corporate Records
Human trafficking effects on more than 25 million people worldwide and generates over 150 billion in illicit profits. Public records can direct investigators to human trafficking operations by looking into a number of indicators including online behaviors, multiple legal entities and routinely changing key personnel on documentation.
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