Prevent website crashes & deliver fair access to digital public services
Queue-it’s virtual waiting room keeps systems functional and operations efficient by preventing website crashes. This helps public sector organizations protect your critical infrastructure and deliver a superior citizen experience even when faced with overwhelming online demand.
What is a virtual waiting room? How does it work?
A virtual waiting room is a cloud-based solution for websites and applications to manage surges in online traffic.
When website traffic exceeds a public sector organization’s site or app's capacity, citizens are redirected to a virtual waiting room using a standard HTTP 302 redirect. They're then redirected back to the public sector website in a first-come, first-served order using another HTTP 302 redirect. The service complements scaling to ensure infrastructure stays online.
How does it benefit the public sector market?
Keep systems running so you can focus on serving citizens.
- Prevent bottlenecks from overheating and keep your critical infrastructure running 24/7
- Avoid IT and support centers being overwhelmed with tickets
- Save your taxpayers’ money by not spending on additional servers and using your existing infrastructure
Deliver a citizen experience you can be proud of.
- Serve your community with fair and crash-free registrations that are critical for families and individuals
- Provide citizens with a transparent and informed wait that increases their trust in you, and keep your call centers calm
- Ensure everybody has an equal chance to get your services with a first-in-first-out or live raffle system
Easily integrate with your existing tech stack.
- 25+ edge, server-side, or client-side connectors
- One-time integration in under one day
- No sensitive data goes through Queue-it so you stay GDPR, CCPA, & HIPAA compliant
Save more than just your website.
- 81% of customers say registrations are less stressful with Queue-it
- 71% of customers say they see fewer customer complaints for registrations with Queue-it in place
- 38% average reported savings on server scaling with Queue-it in place
